[trash-talk] Flaws w/G.com

[matt]

Be happy there's a website in the first place?

err...  this is 2005.  everything has a website...


I also enjoyed Shirley's diaries, but ever since
garbage.com became pay-to-play, Shirley has stopped
writing her diaries, which is very odd.  The only band
involvement we've had so far is 3 blog entries by
Steve, and a few pictures by Butch.

The Version 2.0 website was leagues and leagues beyond
what we have now, and that was 100% free.

But complaining has gotten me and everyone else
nothing, so I'll stop now.  So I'll just end with
this:
in most customer service jobs, which is basically what
garbage.com is - a service, the people in charge will
do whatever they can to keep the customers happy. 
When a large amount of customers complain, which is
what's happening now (just look at this list, various
blogs at g.com, and half the posts on the MB), someone
will usually get fired due to their piss poor customer
service skills.

I just wish I could work at garbage.com.  Guaranteed
job security, no matter what goes wrong.


--- Claude Knaus <clyde7 at gmail.com> wrote:

> People seem to care a lot about their band and the
> representation of the 
> band. It's only natural to feel that the official
> web site should match 
> their "high standards". However, I think we should
> simply appreciate what is 
> there. Be happy that there is a webpage in the first
> place. I liked 
> garbage.com <http://garbage.com> just for Shirley's
> diaries.
> 
> You can always expect that people are doing the best
> they can. Agreeing on 
> "the official site is a let down" doesn't bring us
> forward.
> 
> -- Claude
> 
> On 8/23/05, Pilar Shepard <peshep at cox.net> wrote:
> > 
> > I think we can all agree the "official" site is a
> let down.
> > 
> > Shell, I appreciate you and Sirin put alot of work
> into it, but when
> > people bring complaints - why always so defensive?
> When I complained
> > about it not being user friendly - your response
> was basically - 3000
> > people could sign in - so tough titties to you.
> > 
> > The real point, is that the "official" site is not
> only NOT the cash
> > cow the label may hope it is - it is driving away
> fans and losing the
> > label money. Here's why:
> > 
> > People that are curious about the band are not
> drawn in by the
> > content....by having no free areas to tempt them -
> why stay?
> > 
> > The message board generated excitement about the
> band and the
> > tour...no message board access for the non-member
> = no excitement to
> > buy the album/see the gig.
> > 
> > You can blame the label until you are blue in the
> face, but the band
> > - and the web designer also play a role.
> > 
> > I can honestly say that I'm not sure I'm gonna see
> the band when they
> > play SOMA next month -
> > to quote BB King - The Thrill is Gone.
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